- On the action bar, click Dialpad.
- In the Dialpad window, perform any of the following steps:
To view the expanded Dialpad window, click >> on the right panel of the window.
To view the collapsed Dialpad Window, click << on the right panel of the window.
The application displays the Dialpad window with a fully functional alpha-numeric dial pad. To remove alphabets from the dial pad keys, go to System Options > Agent Preferences > User Interface and clear Display letters on Dialpad check box.
